Privacy Policy
1. Introduction
Tescom Hellas S.A. respects and protects the personal data of its visitors, customers, and partners. This Privacy Policy describes how we collect, use, store, and protect the personal data we receive through our website and within the context of our commercial and support relationship with users of our services.
2. Contact for personal data protection matters
For any questions, clarifications, or requests regarding the processing of your personal data, please contact our company at sales@tescom-ups.gr , with the subject: “For the attention of the person responsible for personal data protection matters”.
3. What personal data we collect
Tescom Hellas S.A. may collect and process personal data that users provide as part of their communication and cooperation with the company, such as, indicatively: full name, company name, professional role/title, telephone number, email address, address, VAT/Tax ID (A.F.M.), and other company details. In addition, data may be collected in relation to user account management, commercial cooperation, orders, technical support, service requests, RMA requests, as well as any other information submitted through relevant forms or during communication with the company.
4. How we collect personal data
Tescom Hellas S.A. collects personal data when users contact the company, submit a Partnership Application, send requests through the relevant forms on the website, use technical support, service or RMA services, and when using the e-shop and its services. Data may also be collected during the creation and management of a user account by the company, within the framework of the commercial relationship with the customer.
5. Purposes of data processing
Tescom Hellas S.A. collects and processes users’ personal data for purposes related to communication, the initiation and management of commercial cooperation, the creation and support of a user account, the execution and management of orders, the provision of technical support, the management of service and RMA requests, and the handling of any related request submitted through the website or otherwise to the company. In addition, data may be used to improve the services provided, ensure the proper operation of the website, and comply with the company’s legal obligations.
6. Legal basis for processing
Tescom Hellas S.A. processes users’ personal data when this is necessary for communication and the initiation or performance of commercial cooperation, for compliance with the company’s legal obligations, for serving its legitimate interests in the proper operation of the website and its services, and where required, based on the user’s consent.
7. Personal data retention period
Tescom Hellas S.A. retains users’ personal data for a period of up to five (5) years, insofar as this is necessary to serve the purpose for which the data were collected, support commercial cooperation, provide its services, and comply with applicable legal obligations. After this period, the data are deleted or securely destroyed, unless further retention is required by applicable law.
8. Your rights
The user has the right to request information regarding the personal data held about them and, where applicable, to exercise the rights of access, rectification, erasure, restriction of processing, objection, and data portability, in accordance with applicable law. Where processing is based on the user’s consent, consent may be withdrawn at any time, without affecting the lawfulness of processing carried out prior to withdrawal. To exercise the above rights, the user may contact the company at sales@tescom-ups.gr , with the subject: “For the attention of the person responsible for personal data protection matters”.
9. Disclosure of personal data to third parties
Tescom Hellas S.A. does not disclose personal data to third parties, except where this is necessary for the proper conduct of its business activities, the provision of its services, the performance of commercial cooperation, or where required by applicable law. In such cases, data may be shared with partner companies or service providers, such as, indicatively, technical partners, IT companies, courier/shipping companies, or other external partners, solely for the purpose for which the data were collected and subject to confidentiality and data protection obligations.
10. Personal data security
Tescom Hellas S.A. implements appropriate technical and organizational measures to protect personal data from loss, unauthorized access, alteration, disclosure, or destruction. The company also makes every reasonable effort to ensure that data processing is carried out securely and in accordance with applicable law.
11. Cookies
Tescom Hellas S.A. website uses cookies for its proper operation, to improve the browsing experience, and, where required, for statistical or advertising purposes. For more information about the use of cookies, the user may refer to the relevant Cookie Policy page. Πολιτική Cookies
12. Contact and updates to this Policy
Tescom Hellas S.A. reserves the right to amend this Privacy Policy at any time to reflect operational, commercial, or legal requirements. Any amendments take effect upon publication on this website. For any question or request regarding this Privacy Policy and the processing of personal data, the user may contact the company at sales@tescom-ups.gr , with the subject: “For the attention of the person responsible for personal data protection matters”.
Last updated: March 2026