Warranty Terms and Conditions

1. The products and all their mechanical parts are covered by a 24-month warranty of proper operation, while the batteries are covered by a 12-month warranty.

2. The warranty commencement date is determined on the basis of the end customer’s receipt / purchase invoice, provided that the customer has submitted the duly completed warranty form found inside the product packaging, as well as a copy of the receipt / purchase invoice clearly stating the model, within 10 days from the date of purchase.

3. In any other case, the commencement of the product warranty is calculated from the date of sale by our company to the resellers.

4. In the event of a malfunction, the customer must complete the RMA form and accept the warranty terms, the method of coverage and the service provisions, at the following link  https://tescom-ups.gr/support/rma

5. If repair is not possible, the product will be replaced with another product of the same type or a similar one.

6. In the event that the device is replaced with a new one, the warranty period is not extended.

7. In the event of replacement, the warranty period is not extended.

8. For devices under warranty, the shipping costs shall be borne by the customer, while the return shipping costs shall be borne by our company.

9. In the unusual event of a malfunction within 30 calendar days from the date of purchase, and provided that the warranty form found inside the device packaging has been duly completed and sent to our company in a timely manner, our company will replace the defective product with a new product of the same type. The customer is required to send the defective product in its original packaging. In any other case, the new replacement product will be sent in the packaging of the defective product. In this case, the shipping and return costs shall be borne by our company.

10. This warranty shall not apply if:

11.

​1. the malfunction was caused by the product being used contrary to the manufacturer’s instructions, exposure to moisture, dust, low or high temperatures, unauthorised opening or installation or repair, or repair using unauthorised spare parts.

​2. the malfunction was caused by an accident

​3. the malfunction was caused by normal wear and tear

​4. the product’s serial number has been removed, erased, tampered with, altered or is illegible,

​5. the malfunction was caused by the product being used or connected with an accessory that does not comply with the technical specifications of the device,

​6. the malfunction was caused by changes to the product’s software by an unauthorised person,

12. It is understood that the above reasons are indicative and not exhaustive. Our company may also exclude other conditions under which the warranty shall not apply.