1. Purpose and scope of these Terms

Access to and use of the online store of Tescom Hellas S.A. is governed by these Terms of Use. By browsing and/or using the services of this website, the user accepts these Terms. If the user does not accept them, they must refrain from using the website.

 

2. Nature of the website, B2B audience and access to the ordering environment

This website is intended exclusively for professionals, businesses and partners of Tescom Hellas S.A. Access to the ordering environment and the commercial functions of the online store is provided only to approved users who are already customers of the company or who have previously submitted a partnership application and have been approved by Tescom Hellas S.A. The company reserves the right, at its sole discretion, to approve, reject or revoke a user’s access to the B2B environment.

 

3. User account and accuracy of information

The user is obliged to provide Tescom Hellas S.A. with accurate, complete and up-to-date information both at the start of the commercial relationship and throughout its duration. If the user’s information changes, the user must inform the company in a timely manner so that the information remains correct and current. Tescom Hellas S.A. bears no responsibility for any issues, delays, or inability to provide service arising from inaccurate, incomplete, or outdated user information. The user is also responsible for maintaining the confidentiality of their access credentials and for any use of their account.

 

4. Products, technical specifications, prices and availability

Tescom Hellas S.A. makes every reasonable effort to ensure that information relating to its products—such as technical specifications, descriptions, photos, prices and availability—is as accurate and up to date as possible. However, the company reserves the right to modify any such information at any time and without prior notice, as part of the commercial and operational management of the online store. Tescom Hellas S.A. is not liable for any technical, typographical or other errors that may appear in the website’s product information.

 

5. Payments

The available payment methods for transactions through the online store of Tescom Hellas S.A. are described in detail on the relevant Payment Methods page.​

 

6. Αποστολές / Παραδόσεις

The shipping and delivery terms for Tescom Hellas S.A. products—including charges, available collection/delivery methods, special cases for heavy or bulky equipment, as well as indicative preparation and dispatch times—are described in detail on the relevant​ Shipping & Delivery page.​

Tescom Hellas S.A. makes every reasonable effort to properly prepare, package and dispatch orders. However, once an order is handed over to the courier/shipping company or the agreed carrier, transport and final delivery are governed by the terms of the respective carrier. For this reason, users should review the applicable procedures as described on the relevant page.

 

7. Service, technical support, ticket and RMA

For matters of technical support, inspection, or equipment malfunction, the process is carried out in accordance with the terms and instructions described on the Technical Support - RMA page. Η διαδικασία ξεκινά με την υποβολή σχετικού αιτήματος και, όπου απαιτείται, ακολουθεί αξιολόγηση από την ομάδα της εταιρείας και έκδοση αριθμού RMA με οδηγίες για την αποστολή ή παράδοση της συσκευής.

Service/repair services are provided by Tescom Hellas S.A. through its organized technical department. For more information regarding the service and repair process and the specific terms governing it, the user should refer to the relevant Service / Repairs page.​

For more general support or communication regarding technical matters, the user may also submit a request through the Support Request (Ticket) page.​

 

8. Company liability / limitation of liability

Tescom Hellas S.A. makes every reasonable effort to ensure the proper operation of the website and the accuracy, completeness and timely updating of the information contained therein. However, the company bears no liability for any technical, typographical or other errors, nor for any interruption or malfunction of the website due to reasons beyond its reasonable control. The company is also not liable for delays, failures, or inability to perform services resulting from acts or omissions of third-party partners, such as, indicatively, courier/shipping companies, service providers, or other external partners.

9. Πνευματική Ιδιοκτησία

All content on the website of Tescom Hellas S.A., including indicatively texts, images, logos, trademarks, graphics, files and other material, constitutes intellectual property of the company and/or its partners and is protected by applicable Greek and EU legislation. Reproduction, copying, distribution, modification, or any other use of the content, in whole or in part, is prohibited without the prior written approval of Tescom Hellas S.A.

10. Links to third-party websites / third-party services

The website of Tescom Hellas S.A. may contain links to third-party websites or services solely for the convenience of users. Tescom Hellas S.A. bears no responsibility for the content, availability, privacy policy or terms of use of such third-party websites or services. Access and use of these third-party resources is at the user’s own responsibility.

 

11. Amendments to the Terms of Use

Tescom Hellas S.A. reserves the right to amend these Terms of Use at any time, in accordance with its operational, commercial or legal needs. Any amendment enters into force upon publication on the website. Users should periodically review the Terms of Use for any changes.

12. Applicable law and competent courts

These Terms of Use are governed by Greek law. Any dispute arising from their interpretation or application shall be subject to the competent courts of Athens.

Last updated: March 2026